1. Q: HOW DO I ACTIVATE THE ITRAIL SOFTWARE?
A: TO ACTIVATE CLICK HELP THEN SELECT ACTIVATE ITRAIL.
The user is asked to enter details for Software Key and Activation Key (this info is available on the box). Once entered, iTrail is activated and ready for use
2. Q: HOW DO I INSTALL THE SOFTWARE?
CURRENT ITRAIL SOFTWARE AND DRIVER.
3. Q: HOW LONG WILL THE ITRAIL LAST ON A SINGLE CHARGE?
A: THE BATTERY LIFE WILL DEPEND UPON THE TRACKING INTERVAL OF THE
LOGGER. PLEASE REFER TO THE CHART BELOW:
| Interval
|
iTrail GPS Logger
|
| 1-5 seconds
|
Around 15 hours
|
| 6-10 seconds
|
Around 30 hours
|
| 11-15 seconds
|
Around 60 hours
|
| 16-30 seconds
|
Around 80 hours
|
Note: Data may vary with the different environment.
4. Q: WHAT DO I DO IF MY SOFTWARE IS STUCK ON THE DOWNLOADING DATA
SCREEN?
VERSION 3.4. IF YOU ALREADY HAVE SOFTWARE 3.4 WHEN ASKED IF YOU
WANT TO DOWNLOAD TRACK DATA CLICK NO. THEN GO TO FILE AND CLICK
DOWNLOAD.
5. Q: HOW DO I BACK UP MY TRIPS?
A: THE ORIGINAL FILE TYPE WHEN LOADED THE ITRAIL SOFTWARE PROGRAM
IS .SKX. WHEN YOUR MAP IS DISPLAYED CLICK ON REPORT THE GO DOWN TO
EXPORT REPORT AND CLICK ON SKX. THIS REPORT CAN BE SAVED ON THE
COMPUTERS HARD DRIVE OR AN EXTERNAL STORAGE DEVICE. THE SKX
REPORT CAN BE IMPORTED BACK TO THE SOFTWARE TO VIEW AT A LATER
DATE.
6. Q: HOW CAN I PLAY A TRIP USING GOOGLE EARTH?
A: CLICK THE GOOGLE EARTH BUTTON ON THE MAIN MENU AFTER THE TRACK
DATA DOWNLOADED, THEN YOU CAN SHOW THE TRIP IN GOOGLE EA RTH.
7. Q: HOW DO I CHANGE THE LOGGING INTERVAL TIME?
A: CLICK Setup Device , IF LOGGER IS ALREADY CONNECTED, DEVICE SETUP
SHOWS A GREEN CIRCLE. IF NOT IT WILL BE RED. IF THE LOGGER IS NOT
CONNECTED PLEASE CONNECT IT. ON THE LEFT YOU WILL SEE INTERVAL
WITH A NUMBER. YOU CAN DELETE THAT NUMBER AND PUT THE AMOUNT YOU
WISH THE ITRAIL TO LOG.
8. Q: IS THE ITRAIL WATERPROOF?
A: THE ITRAIL IS MANUFACTURED TO BY "OUTDOOR WATERPROOF" MEANING
THAT THE LOGGER IS RESISTANT TO NORMAL RAIN AND MOISTURE
CONDITIONS. HOWEVER, IT CANNOT BY SUBMERGED UNDER WATER.
9.Q: WILL THE TIME ON MY REPORT CHANGE IF I CROSS INTO A DIFFERENT
TIME ZONE?
A: IF YOU CROSS INTO A DIFFERENT TIME ZONE THE ITRAIL LOGGER HAS THE
CAPABILITY OF AUTOMATICALLY ADJUSTING THE TIME.
10. Q: HOW DO I DOWNLOAD THE TRIP FROM THE LOGGER TO THE
SOFTWARE?
A: AFTER THE SOFTWARE AND DRIVER HAVE BEEN DOWNLOADED TO YOUR
COMPUTER OPEN THE ITRAIL SOFTWARE AND CONNECT THE LOGGER. YOU
WILL GET A POP UP ASKING TO DOWNLOAD TRACK DATA. CLICK YES.
11. Q: HOW DO I KNOW WHEN THE ITRAIL GPS LOGGER MEMORY IS FULL OR
THE BATTERY HAS RUN DOWN?
Memory is full:
The red LED indicator blinks every 3 seconds.
Low Battery :
The red LED indicator blinks every 5 seconds, the iTrail GPS logger stopped
tracking.
12. Q: HOW DO I CHECK TO SEE IF MY SOFTWARE NEEDS TO BE UPDATED?
A: IF A NEW UPDATE IS AVAILABLE YOU WILL GET AN AUTOMATIC POP UP
WHEN THE ITRAIL PROGRAM IS OPENED. TO START THE UPDATE CLICK YES.
13. Q: HOW DO I MAKE SURE THE DRIVER IS INSTALLED CORRECTLY?
A: GO TO YOUR CONTROL PANEL. CLICK ON SYSTEM. CLICK ON HARDWARE.
CLICK ON DEVICE MANAGER. SEE IF "GPS LOGGER US COM PORT (COMXXX)
UNDER PORTS.
14. Q: HOW LONG WITH IT TAKE FOR THE ITRAIL TO OBTAIN A SIGNAL AFTER
TURNING IT ON?
A: IF YOU TURN THE LOGGER ON AFTER IT HAS BEEN OFF FOR MORE THAN 4
HOURS THE LOGGER WILL TAKE APPROXIMATELY 40-60 SECONDS TO OBTAIN
A SIGNAL AND START RECORDING. IF THE LOGGER HAS BEEN OFF FOR LESS
THAN 4 HOURS IT WILL TAKE 10-20 SECONDS TO OBTAIN A SIGNAL AND
START RECORDING. WHEN THE LOGGER OBTAINS A SIGNAL THE BLUE AND
RED LEDS WILL FLASH TOGETHER. WHEN THE LOGGER IS SEARCHING FOR A
SIGNAL THE BLUE LED WILL FLASH EVERY 4 SECONDS.
15. Q: HOW MUCH DATA CAN THE ITRAIL STORE?
A: THE ITRAIL CAN STORE UP TO 120 HOURS OF TRACKING TIME.
16. Q: WHY IS THERE NO RESPONSE WHEN I PRESS THE BUTTON ON THE
LOGGER?
A: MAKE SURE THE LOGGER IS FULLY CHARGED. YOU CAN ALSO RESET THE
LOGGER.
17. Q: CAN I CHANGE THE BATTERY OF THE LOGGER?
A: IN ORDER TO MAKE THE ITRAIL WATER RESISTANT, THE LOGGER IS
MANUFACTURED IN A TIGHTYL SEALED HOUSING WHICH DOESN NOT ALLOW
FOR THE BATTERY TO BE REMOVED OR REPLACED.
18. Q: HOW DO I ADJUST THE TIME ON THE LOGGER?
A: THE TIME IS TAKEN FROM YOUR COMPUTER. CHECK THE DATE AND TIME
PROPERTIES ON YOUR CUSTOMER AND MAKE SURE THE TIME AND TIME
ZONE ARE CORRECT.
19. Q: IS THE ITRAIL COMPATIBLE WITH MAC?
A: NO. THE ITRAIL IS ONLY COMPATIBLE WITH WINDOWS.
20. Q: HOW DO I UNINSTALL/INSTALL ITRAIL SOFTWARE?
CLICK THE SUPPORT DOCUMENT LABELED UNINSTALL & REINSTALL DOC.
21. Q: WHAT MIGHT CAUSE THE ITRAIL TO HAVE DIFFICULTY ACQUIRING A
SIGNAL?
A: A SUCESSFUL GPS FIX REQUIRES A CLEAR VIEW OF THE SKY, ESPECIALLY
WHEN THE LOGGER HAS BEEN OFF FOR A LONG PERIOD OF TIME.
SURROUNDED BY HIGH BUILDINGS, INSIDE TUNNELS, OR IN AN
ENVIRONMENT WITH STRONG RADIO FREQUENCY MAY CAUSE THE LOGGER
TO TAKE A FEW MINUTES TO OBTAIN A GPS SIGNAL.
22. Q: WHEN I CLICK YES TO DOWNLOAD TRACK DATA THE SOFTWARE
FREEZES. WHAT DO I DO?
A: IF YOU HAVE SOFTWARE VERSION 3.3 UPDATE TO 3.4 AND THAT WILL BE
RESOLVED. ANOTHER WAY AROUND IS TO GO TO FILE AND CLICK
DOWNLOAD.
23. Q: HOW DO I TELL IF THE ITRAIL H6000 IS FULLY CHARGED?
A: WHEN CHARGING THE RED LED INDICATOR WILL BE ON. WHEN THE LOGGER
IS FULLY CHARGED THE RED LED WILL BE OFF.
24. Q: THE PDF REPORT IS SHOWING COORDINATES FOR THE ADDRESS. HOW
DO I MAKE IT DISPLAY THE ACTUAL ADDRESS?
A: IF THE EXACT LATITUDE AND LONGITUDE WHERE THE VEHICLE STOPS ARE
NOT REGISTED AS AN ADDRESS WITH GOODLE ONLY THE COORDINATES
WILL BE DISPLAYED. CLICK ON THE COORDINATES AND A GOOGLE MAP WILL
COME UP PIN POINTING THE EXACT LOCATION WITH THE ADDRESS THAT IS
THE CLOSEST. TO DISPLAY THE ADDRESS ON THE REPORT A MARKED
LOCATION WILL HAVE TO BE CREATED ON THE TRIP MAP. OPEN THE TRIP IN
THE ITRAIL SOFTWARE AND FINE LOCATION ON THE MAP. CLICK THE MARK
LOCATION ICON AND CREATE A FENCE AROUND THE ARE THEN PUT IN THE
ADDRESS AND LOCATION NAME.
25. Q: WHEN PLAYING BACK MY TRIP THE ROUTE IS INACCURATE. THERE ARE
ALSO PARTS OF THE TRIP THAT ARE MISSING. IS THE LOGGER
DEFECTIVE?
A: IN THIS CASE THE LOGGER IS NOT GETTING A STRONG ENOUGH SIGNAL.
THERE ARE ABOUT 25 LEOS (LOW EARTH ORBITING SATELLITE) IN ORBIT.
THE ITRAIL HAS TO BE CONNECTED TO ATLEAST 4 LEOS TO GET AN
ACCURATE SIGNAL. SINCE THE ITRAIL IS A PASSIVE LOGGER THERE IS NO
WAY TO SEE HOW MANY LEOS IT IS CONNECTED TO. THE ONLY WAY TO
FIND WHERE THE LOGGER IS GETTING THE BEST SIGNAL IS TO PLACE THE
LOGGER IN DIFFERENT LOCATIONS ON THE VEHICLE. AFTER TRYING A
LOCATION DOWNLOAD THE TRACK DATA TO SEE IF THE READINGS ARE
ACCURATE. IF NOT TRY A DIFFERENT LOCATION ON THE VEHICLE.
26. Q: HOW DO I RESET THE LOGGER?
A: CLICK THE HAMMER ICON AT THE TOP
MIDDLE OF THE SCREEN. MAKE SURE THE LOGGER IS CONNECTED AND CLICK
RESET DEVICE.
27. Q: MY USB CABLE BOKE. WHERE CAN I PURCHASE ANOTHER CABLE?
A: CONTACT THE COMPANY YOU PURCHASED THE ITRAIL FROM. IF THEY DO
NOT HAVE EXTRA IN STOCK THEY CAN ORDER ONE FOR YOU.
28. Q: WHY ARE ALL THE ICONS GRAYED OUT? I CAN'T DO ANYTHING.
A: THE ICONS AT THE TOP LEFT ARE DIFFERENT REPORTS THAT CAN BE OPENED
AND PRINTED OUT. IN ORDER TO CREATE A REPORT THE MAP OF A TRIP
MUST BE DISPLAYED. CLICK ON A TRIP UNDER NAME AND DATE ON THE
LEFT. AFTER THE MAP COMES UP YOU WILL BE ABLE CLICK ON THE REPORT
ICONS.