Shipping Policy

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

If you purchase a product that does not quite meet your needs you may return the product within five days of purchase to upgrade to a product that will better meet your needs. The product must be considered an upgrade and have the same classification as the current product that you purchase in order for us to do the easy return and exchange.

Due to the nature of the products/equipment that we offer, all sales are final. Products/equipment may be returned for exchange, shipping prepaid by purchaser, if the buyer requests a return authorization number within five calendar days from the date of receipt if the error is clearly ours (i.e. wrong item shipped) A copy of the buyer’s original receipt must accompany all returns and all returns must be in the same condition as when shipped and must be complete (i.e. original product box, product packing, product manual, power supply, etc.).